Our privacy policy

ARTICLE 1: PREAMBLE

The purpose of this privacy policy is to inform the users of the site on:

  • How their personal data is collected. Personal data is any information that can be used to identify a user. As such, it may include: first and last names, age, postal or email address, location or IP address (non-exhaustive list);
  • Rights they have concerning this data;
  • The person responsible for processing the personal data collected and processed;
  • The recipients of this personal data;
  • The site’s policy on cookies.

This policy completes the legal notice that can be consulted by users at the following address: https://www.trialog.com/fr/mentions-legales/

ARTICLE 2: PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA  

In accordance with Article 5 of the European Regulation 2016/679, personal data shall be:

  • Processed lawfully, fairly and transparently with regard to the data subject;
  • Collected for specified (see Article 3.1 hereof), explicit and legitimate purposes and not further processed in a way incompatible with those purposes;
  • Adequate, relevant and limited to what is necessary for the purposes for which they are processed;
  • Accurate and, where necessary, kept up to date. All reasonable steps must be taken to ensure that personal data which are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
  • Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which they are processed
  • Processed in such a way as to ensure appropriate security of the data collected, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, by means of appropriate technical or organizational measures.

Processing shall be lawful only if and insofar as at least one of the following conditions is met:

  • The data subject has consented to the processing of his/her personal data for one or more specific purposes;
  • The processing is necessary for the performance of a contract to which the data subject is party or for the performance of pre-contractual measures taken at the request of the data subject;
  • The processing is necessary for compliance with a legal obligation to which the controller is subject;
  • The processing is necessary to protect the vital interests of the data subject or of another natural person;
  • The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • The processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, unless the interests or fundamental rights and freedoms of the data subject which require the protection of personal data prevail, in particular where the data subject is a child.

ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED IN THE CONTEXT OF BROWSING THE SITE

Article 3.1: Data collected

The personal data collected within the framework of our activity are the following:

  • Origin of the user
  • Time of activity on the user’s website
  • Pages consulted by the user on the website

The collection and processing of this data serves the following purposes:

  • Monitoring the quality of the services offered
  • Constant improvement of the website

Article 3.1.1: Data collected via the “Contact Us” tab

The personal data collected within the framework of our activity are the following:

  • Name and first name of the user
  • User’s email address

The collection and processing of this data is for the following purposes:

  • Monitoring the quality of the services offered
  • Follow-up of the contact request made by the user

Article 3.2: Data collection method

When you use our site, the following data is automatically collected:

  • Origin of the user’s data (country)
  • User’s medium (mobile, computer…)

Other personal data is collected when you perform the following operations on the platform:

  • For the contact form: email address, first name, last name, request

They are kept by the data controller under reasonable security conditions for a period of 13 months.

The company may keep certain personal data beyond the above-mentioned time limits in order to fulfill its legal or regulatory obligations.

Article 3.3: Data hosting

The Trialog website is hosted by : OVH

  • Head office: 2 rue Kellermann – 59100 Roubaix – France
  • Phone number: 1007

Article 3.4 : “Cookies” policy  

A cookie is a small text, image or software file, which is placed and stored on your computer, your smartphone or any other device enabling you to browse the Internet, when you consult our site and our services subject to the choices you have expressed and which will be used to recognise your terminal when you connect to our site.

Article 3.4.1: What are cookies?          

These cookies allow us to establish statistics and counts of the number of visitors and use of the various sections and contents of our site and to carry out studies to improve its content.

The information concerning your navigation is erased or anonymised:

  • after 13 months when this information is used to establish statistics and counts of the number of visitors to and use of the various sections and content of our site and our services.

Article 3.4.2 : Third party cookies

Our site may contain links to or from partner sites and other third-party sites. If you navigate to one of these sites, please note that they have their own privacy policies and that our responsibility ends when you leave our site. Please check their privacy policies before submitting your personal data to third party sites.

Article 3.4.3: Cookies embedded in third party applications on our site or services

We may include a third-party computer application in some of the features of our site or services, allowing the sharing of content by users of our site or services, such as the “Twitter”, “LinkedIn”, “Youtube” buttons, etc. The social network providing such an application is responsible for the content of the site.

The social network providing one of these applications is likely to identify you thanks to its buttons and its own cookies, even if you did not use them when consulting our site or our services, simply because you have an account opened on your terminal with the social network concerned.

We have no control over the process used by social networks to collect this information and invite you to consult their privacy policies.

If you would like more information on cookies, how they work and how they are used, you can visit www.cnil.fr.

Article 3.4.4 : Managing cookies on your web browser

You can modify the management of cookies by configuring your computer according to your web browser:

If you use Microsoft Internet Explorer:

  1. In Internet Explorer, click on the “Tools” button, then on “Internet Options”.
  2. Under the General tab, under “Browsing History”, click on “Settings”.
  3. Click on the “View Files” button.
  4. Click on the ‘Name’ column heading to sort all files alphabetically, then scroll down the list until you see files starting with the prefix ‘Cookie’. (all cookies have this prefix and usually contain the name of the website that created the cookie).
  5. Select the cookie(s) concerned and delete them.
  6. Close the window containing the list of files and double-click OK to return to Internet Explorer.

You can find more information about cookies on the Microsoft website at this address: http://www.microsoft.com/info/cookies.htm?RLD=291

If you use FireFox :

  1. Go to the “Tools” tab of the browser and select the “Options” menu.
  2. In the window that appears, choose “Privacy” and click on “Show cookies”.
  3. Locate the files concerned, select them and delete them.

If you use Google Chrome :

  1. Click on the ‘Tools’ menu icon.
  2. Select “Options”.
  3. Click on the ‘Advanced Options’ tab and go to the ‘Privacy’ section.
  4. Click the ‘Show Cookies’ button.
  5. Locate the files concerned, select them and delete them.
  6. Click ‘Close’ to return to your browser.

If you use Safari :

  1. In your browser, choose the “Edit > Preferences” menu.
  2. Click on ‘Security’.
  3. Click on ‘Show Cookies’.
  4. Select the relevant cookies and click on “Delete” or “Delete All”.
  5. After deleting the cookies, click on “Finish”

ARTICLE 4: DATA CONTROLLER AND DATA PROTECTION OFFICER

Article 4.1: The data controller

Personal data are collected by the Société par Actions Simplifiées (SAS) Trialog, with a capital of 722 000€, whose registration number is R.C.S Paris B 341 120 749.

The person responsible for processing personal data can be contacted as follows

  • By mail at the following address: 25 rue du Général Foy – 75008 Paris – France ;
  • By telephone, on +33 (0) 1 44 70 61 00;
  • By email: contact@trialog.com

Article 4.2 : The data protection officer  

The director of the publication is: Olivier Genest, who can be reached at the following telephone number: +33 (0) 1 44 70 61 00

If, after having contacted us, you feel that your “Data Protection” rights are not being respected, you can send a complaint to the CNIL.

 

ARTICLE 5: THE USER’S RIGHTS REGARDING DATA COLLECTION AND PROCESSING

Any user concerned by the processing of his/her personal data may avail him/herself of the following rights, pursuant to the European Regulation 2016/679 and the French Data Protection Act (Law 78-17 of 6 January 1978):  

  • Right of access, rectification and right to erasure of data (laid down in Articles 15, 16 and 17 of the GDPR respectively);
  • Right to data portability (Article 20 of the GDPR);
  • Right to restriction (Article 18 of the GDPR) and to object to data processing (Article 21 of the GDPR);
  • Right not to be subject to a decision based exclusively on an automated process;
  • Right to determine the fate of data after death;
  • Right to have recourse to the competent supervisory authority (Article 77 of the GDPR).

To exercise your rights, please send :

  • Your mail to Trialog at 25 rue du Général Foy, 75008 Paris, France
  • Or by email to contact@trialog.com

In order for the data controller to process your request, you may be required to provide certain information such as your full name, e-mail address, account number and personal space.

Consult the cnil.fr website for more information on your rights.

 

ARTICLE 6: CONDITIONS OF MODIFICATION OF THE PRIVACY POLICY

The publisher of the Trialog website reserves the right to modify the present Policy at any time in order to ensure that the users of the website are in conformity with the law in force.

Any changes will not affect previous purchases made on the site, which remain subject to the Policy in force at the time of purchase and as accepted by the user when validating the purchase.

The user is invited to take note of this Policy each time he/she uses our services, without it being necessary to formally inform him/her of it.

This policy was issued on 20 July 2022 and updated on 20 July 2022.